1.1. These terms and conditions contain important information about attending our events. Please read them carefully before buying tickets.
1.2. By purchasing tickets, this signifies that you agree to be legally bound by all of the following terms and conditions.
1.3. Although we will make a reasonable effort to notify you of any changes to our terms and conditions (by email or notice on the website/ social media platforms) it is your responsibility to check this document from time to time to ensure you are up to date.
1.4. By attending any of our events you agree to follow and adhere to the following terms and conditions.
2.1. By purchasing tickets you warrant that:
You are entering a legally binding contract.
You are at least 18 years of age.
2.2. It is your responsibility:
To check all personal details are correct when purchasing your tickets.
To check you are purchasing tickets for the correct date and/or event. Tickets will not be refunded, compensated or transferred if this is incorrect.
To comply with all venue regulations when attending the event.
2.3. To provide proof of your age and identity upon arrival at the event. You must be able to show either a valid UK driving licence, or passport if asked. Failure to do so will result in you being refused entry and you will not be refunded.
2.4. The venue reserve the right to refuse admission or remove you from the premises if you:
Compromise the safety or yourself or others.
Are affecting the enjoyment of others.
Are affecting the running of the event. For example, if you are acting aggressively or appear to be under the influence of alcohol and/ or drugs.
2.5. Whilst we have no specific dress code for our events, you may be refused access if we deem you are wearing something inappropriate or could cause offence.
2.6. By purchasing this ticket you agree for your information to be stored for Track and Trace of COVID 19 in line with government guidance. Your information will only be stored for this purpose up to 30 days after the event has taken place.
Should any of the above occur, you will not be entitled to a refund or compensation.
3.1 Epilepsy Warning
A very small percentage of people may experience a seizure when exposed to certain visual images, including flashing lights or patterns that may appear in our shows. Even people who have no history of seizures or epilepsy may have an undiagnosed condition that can cause these “photosensitive epileptic seizures” during the show due to our lighting and production.
These seizures may have a variety of symptoms, including lightheadedness, altered vision, eye or face twitching, jerking or shaking of arms or legs, disorientation, confusion, or momentary loss of awareness. Seizures may also cause loss of consciousness or convulsions that can lead to injury from falling or striking nearby objects.
Immediately consult someone from our team if you experience any of these symptoms.
4.1. We endeavour to provide access to our website using our reasonable skill and care, however we cannot guarantee that this will be continuous and uninterrupted.
4.2. We are not responsible for you failing to secure tickets.
4.3. You warrant that the tickets are purchased for personal use only. You may not use your tickets for any commercial or business activity unless provided with written authorisation from the company. You may not resell your tickets at a premium in order to make personal profit. Any attempt to do so will result in these tickets being cancelled without refund or compensation.
4.4. We cannot guarantee that any of our additional services, such as reserving a table, will be available and we will not refund or compensate your tickets if this is the case.
4.5. Tickets are non-refundable and non-transferable. We are only able to offer refunds in the case of a cancelled show.
4.6. By purchasing a ticket and/ or entering our events you agree to be recorded by us or agreed third parties to be used for our own promotional/ marketing materials or by approved third parties.
4.7. In some venues where CCTV is in operation, images are also used for the purposes of safety and security. All members of the security team wear CCTV and record at all times.
All our venues operate a Challenge 25 policy. All attendees are expected to have a valid ID on them.
Terms and conditions last updated on Wednesday 15th March 2023.